Welcome to Elowen ("we," "our," or "us"). As a premier interactive Otome AI companion and romantic text storytelling platform (Elowen-Interactive Otome AI), we hold your personal messages, private narrative choices, character memories, and account security in the highest sanctity and confidentiality.
1. Scope & Privacy Commitment
Elowen is engineered to provide women with a safe, comforting, and captivating emotional storytelling sanctuary. We operate under an unwavering commitment: we do not sell, rent, or trade your private text conversations, story choices, character memories, or personal profile data to third-party advertisers, data aggregators, or commercial marketing brokers.
2. Information We Process
To enable branching story chapters, remember your relational milestones, and deliver empathetic text companionship, we process the following data categories:
a. Interactive Story & Conversational Inputs
- Text Chat Transcripts & Story Choices: In-app dialogue messages, narrative branch selections, roleplay inquiries, and emotional expressions you share with your companion characters.
- Episodic Narrative Memory: Key story milestones, personal preferences, character affinity scores, and shared promises stored within your companion's encrypted neural memory vault to ensure relationship continuity.
- Pure Text Scope Clarification: Elowen is exclusively a text-based conversational application. We do NOT collect, record, process, or store voice calls, speech audio streams, image generation, video synthesis, or fishery-related operations.
b. Identity, Energy & Subscriptions
- Account authentication credentials (such as Sign in with Apple or verified email sign-ins).
- Active subscription status, VIP story pass entitlements, and text conversation energy balances.
- Payment transactions processed securely through authorized application stores (Apple App Store). We never collect or store your raw payment card credentials.
c. Device Diagnostics & Operational Telemetry
- Device model, iOS version, app build number, and network latency indicators utilized exclusively to ensure rapid low-latency text delivery and reliable server connection.
- Aggregated, de-identified error logs and crash diagnostics to maintain high platform reliability.
3. Neural Processing & Zero Foundation Training
Your emotional intimacy and private storylines are strictly protected by robust technical guardrails:
- Zero Public Foundation Training: Your intimate conversations, romantic plotlines, and personal secrets are never ingested into public foundation AI training datasets or made accessible to other users.
- End-to-End Account Isolation: Each user's companion instance operates within an isolated cryptographic container. Your companion's memory belongs exclusively to your account.
- Real-Time Content Safety & Moderation: Automated client-side and server classifiers monitor text exchanges to intercept harassment, self-harm indicators, non-consensual exploitation, or unlawful content.
4. User Rights & Story Sovereignty
You maintain absolute ownership and control over your narrative archive:
- Selective Chapter & Memory Reset: You can inspect, edit, or delete specific memories, conversation threads, or reset story arcs directly within the application settings at any moment.
- Full Account & Vault Erasure: You possess the right to permanently purge your account and all stored story progress. Send an erasure request to [email protected], and all associated cloud records will be permanently erased within 30 days.
5. Security Architecture
All data exchanged between your device and Elowen cloud infrastructure is safeguarded using TLS 1.3 encryption in transit and AES-256 encryption at rest. Multi-factor zero-trust protocols protect neural model compute clusters.
6. Children's Privacy
Elowen is strictly intended for adult users and individuals who have attained the legal age of digital consent in their jurisdiction (13 years of age or older; 16 years in the EEA). We do not knowingly solicit or collect data from minors. Any discovered underage accounts will be immediately terminated along with all stored data.
7. Policy Amendments
We may update this Privacy Policy from time to time to accommodate new interactive storytelling features or legal requirements. Continued use of Elowen following updates signifies your acceptance of the revised policy.
8. Contact the Elowen Team
For inquiries concerning your privacy rights, data protection, or memory management, please reach out to our team at:
Support Email: [email protected]